Orders

We work closely with our patrons to create custom menu covers. We believe menus are an integral part of the dining experience and should be viewed as the presentation: the story of what you are and what your customer can expect. Let us help you create the presentation your food deserves.

P + 1 206 728 6044
E jason@lost-luggage.com
M Attn Sales c/o Taste Envy by Lost Luggage
4786 1st Ave S, Ste 103 / Seattle, Washington 98134

Leadtimes

Standard Turn Around

We strive for a 10-15 Business Day Leadtime. However all order will be assigned a leadtime at the time of order based on, complexity of the job and materials.

Rush Orders

Rush orders are often possible, but again are subject to complexity, materials, and in hand date. A Rush order fee will be assessed on all rush orders.

Due Date – The due date on your order is an estimate based on average product availability, product production, materials supply and payment processing time. This due date does not include transit time. Your order will not be placed into productions until we receive all the information we need, full payment or a full authorization, and the “order placement and acceptance provisions of our standard terms and conditions have been satisfied.

Cancellations – We are pleased to offer product that is personalized or custom-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to order, the order cannot be changed, modified, or canceled once your order is in production.

All sales are subject to our Standard Terms and Conditions.

Shipping within the United States – Lost Luggage offers 6 convenient domestic shipping options through UPS. Please note that all times are based on UPS statements and are in no way guaranteed by Lost Luggage. For detailed information about UPS service options, please visit the UPS website.

UPS Ground; 1-5 Business Days. Delivery usually based on distance to destination
UPS 3 Day Select; 3 Business Days. Delivery by end of day
UPS 2nd Day Air; 2 Business Days. Delivery typically by end of day
UPS Next Day Air Saver; Next Business Day. Delivery typically by 3:00 p.m.
UPS Next Day Air; Next Business Day. Delivery typically by 10:30 a.m.
UPS Next Day Air Early A.M.; Next Business Day. Delivery as early as 8:00 a.m. based on location. See which Early A.M. delivery times are available in your area.

Shipping outside of the United States – Lost Luggage offers 4 convenient international shipping options. Please note that all times are based on USPS statements and are in no way guaranteed by Lost Luggage. For detailed information about USPS service options, please visit the USPS website.

USPS Priority Mail Express International; 3-5 Days depending on location.
USPS Priority Mail International; 6-10 Days depending on location.

Signature is required for delivery – Most of our shipments contain very valuable products. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left Lost Luggage’s warehouse. Title and risk of loss to all products will pass to you upon our tender of products to a common carrier.

Undeliverable Packages – Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment.

Failed Delivery Attempts – Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us.

All sales are subject to our Standard Terms and Conditions.

Damage Policy

Please note that every Lost Luggage product(s) is carefully inspected before leaving our shipping department and rejected if damage or defects are detected. We insure all shipments for the benefit and at the expense of the buyer. In the event of loss or damage in transit, we will act as the buyer’s agent in making any insurance claims.

Furthermore, once the product(s) is delivered, it’s the responsibility of the recipient to inspect the contents for damage caused while in transit, within 5 days after receipt of the product(s). Lost Luggage is not responsible to claim any damaged product(s), if recipient has not inspected the package(s) and notified Lost Luggage within the indicated 5 days. If damaged has occurred, please call Lost Luggage within 5 days after receipt of the product(s) at +1 206 728 6044. DO NOT RETURN SHIPMENT OR DISCARD PACKAGING.

Lost Luggage will contact the shipping carrier and schedule an examination of the package. Lost Luggage will charge for replacement product(s), which are subject to our standard pricing and lead times as well as shipping charges. If the claim is finalized and approved a credit will be issued for the amount of the damaged product(s) and shipping costs associated with that shipment.